What’s frustrating is there is service fee, PLUS the money per minute… and they would rather have you use up your satisfaction guarantee of up $25 (which that should be bumped up $50 given most advisor have had to raise their prices nearly double their amount, plus inflation, plus this ridiculous service fee. And it’s not like they can’t afford it either… but that’s another rant for another day)
Soooo they would rather reimburse you up $25 NOT INCLUDING THE SERVICE FEE, once per month, which still does you no justice, because on top of that there’s also this huge sour taste with the interaction with the advisor, or you can wait until the next crappier and more expensive reading to get that pittance of $25 .
Sadly, you’re gonna have to take L here because it’s just not worth being reimbursed for this offer to be activated
You can try writing again to the fair play section; be sweet as pie or hell on wheels mean… but its just not worth it
Not sure how DoorDash and Uber do it but every year I get a settlement check for some kind BS of nickel & dime crap they refused to pay out to the worker. And I just feel the service fee crap would count as a law suit against keen … just wish I had more fancy lawyer friends. Because service fees where they already collect from the contractor roughly 50% or more should be illegal. That’s what their contracting fee are there for, to help the overhead cost of services to run.
