It is a "junk fee", and there is legislation cracking down on companies who charge bogus fees. We can go to the federal trade commission online to report the junk fee, and also report them on BBB. If enough people report them, it might get them to shut down that fee.
I only go to keen for one reader now, due to this fee. He told me that they did not even warn the readers about it, and that he is upset by it as well. Also, he said that on top of commissions, keen already charges the readers a forty cent per minute connection fee that is supposed to cover the platform maintenance costs. So the fee is completely bogus. It is just a greedy money grab to take advantage. It even made me load money for the fee to redeem free minutes. I maybe could have ignored it if it was a small fee, but $3 for every session can really eat away at funds.
Thank you for providing a solution to this ridiculous fee. I’m sure there other ways to report keen for this.
I went to BBB and I couldn’t figure out which business to file a complaint on keen. I tried keen.com and it said too many request - 👀 😂 (but is it keen or ingenio)
Immediately when the fee started most advisors have emailed me saying they were not aware of the surcharge. On top of that keen itself takes about 50-55% from their per minute fee as a commission fee.
I’m not sure if this includes a profile picture charge (something about if you click on their picture there is fee so a reader can easily end up also OWING keen)
Currently, one is able to add $10, but keen fine print is now reading $20 minimum required to add and I do think that will eventually take place. (It’s been awhile but I remember CP having similar practice)
But sadly just as I feared… I still call keen, even though I wish I didn’t (there are some readers who make me feel like my friends, and I do appreciate it). And i think the timing before the holiday season was the chef kiss 👩🍳 😘 to sustain itself in inflation economy. BUT I do binge call wayyyyyy less on keen. I have even experienced one reader with technical difficulty stop the call at 3 min when I paid for 5 min, when that happens there is no point in calling the reader again since it will eat up that $3 fee when I had budgeted appropriately but now have to spend more (or maybe it wasn’t a technical difficulty and done on purpose)
To an extent some of these new policies do prevent and protect the reader from quick binge clients. The basher list initially focused on callers who abused the free 3 min. Which that too has changed (now to draw new callers keen seems to promote $1 for 5 free min) … to an extent I guess this does encourage to call/read more mindfully for readings.
But like I said when I first posted about this - companies like this are very good at pitting customers against contractors (readers) as a distraction from actual company who created the problem to begin with. This is classic cue from nickel dime surcharge practices from gig companies too.
