CJean: If you want a detailed reading, she is not the one. She gives general info, she is good with telling you about other people's personalities and how they feel. You have to let her talk, I feel. And the readings are pretty fast, cause she just tells you main things. Maybe that is not enough for you, but for some reason I like talking to her.
Also keep in mind that she WAS a staff pick, but for some reason she isn't anymore. Maybe you can ask customer service for details.