Okay so the way i see this user agreement is a way to protect themselves from lawsuits. So if someone say wanted to sue keen because of a reader, they couldn't use a recorded audio in a court of law, it would be inadmissible. But isn't there a law already in place about recording people without their permission? But the transcripts from chat and paid emails you should be able to keep, you bought and paid for them, i can see the disclaimer of possibly not sharing them with others. But I've never heard such a thing from any psychic ever, many off the phone lines either record it for you or encourage you to do so yourself. So something must have happened with someone recording their call, or keen stalks these forums. I could be wrong, i'm just speculating here.
Just to clear something up, no advisor is employed by keen or any other psychic line, they are independent contractors paying for a platform to provide their service. the only people who are employed by these companies are the people that work for the corporate office.
What was this person's user name on keen? As far as background checks go, that would be difficult considering readers are from various parts of the world, and each part has different protocols on background checks, and depending on the type of check it can take a while, i know the one i have work took over six months, but that was also top level clearance. There is no perfect system. People always find ways to get around things sadly.