Keen has been terrible for me with technical issues.. dropping calls, calls that sound like they are from Mars.. when I called them about it a few months ago after not being able to hear QoC, they told me it was issues with the advisor's phone and not their fault.. crazy.. I did go to ask for a refund this morning via the satisfaction guarantee, but realised that nothing had been docked from my account.. which made me think I should have struggled to hear and talk to cookie over the music! And had a free read!
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I call a reader after 1 sec the call cuts off. They charge me for the minute 6.80 !!!
I ask Keen for a refund and they say you had your satisfaction guarantee in the past. NOT ENOUGH!!
I tell them I did not have any reading phone cuts off as usual like in the past get your technik right. I have recorded the whole thing.
No response. I never got my money back. That happened so many times.
I hate Keen.