I think she works best if you email her or "ping" WHILE she is online. She'll immediately send you free minutes for chat to see if you connect (unless she is crazy busy or planning to log off). I don't think she reads older emails, but I could be wrong. Also, check her profile as there are some weeks she will edit her profile to state she is not taking new callers. She does that occasionally if she is really busy, but it usually doesn't last more than a week.