She used the same name my POI calls me which is a short version of my name. Yes she could have guessed it but I was surprised, because that's exactly how my POI calls me and how could she have known that? My name is also not American, so it would have been hard to guess.
She said lots of things that my POI said, same phrases, same words, same kind of manner of talking.
This was my second call with her and it was better than the first.