Liz, That's happened to me...I was so so so excited to read with her and then the caller before me had a forever long amount of time with her...ugh...I had a feeling she was going to log off after that and she did.
I kept falling out of her que because it kept expiring. I asked if they can add me back...and they said they couldn't
Hope they do it for you. You shouldn't expire out of que if they are not scheduled.
My friend said she logs on when not on schedule...like Fri, Sat, Sun...but it is sporatic.
My fingers are crossed that you will have her reading with Uli