She has been on Keen for a long time and I can't give a review because I have never read with her. However, I have never seen her call button on - chat only with her. I don't get readers who only do chat....why? I personally feel chat is to expensive. I feel rushed when I try chat and I don't feel like I convey my thoughts and questions correctly. Plus the clock is running while I am waiting for them to read and respond. just my opinion.