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I had trouble connecting to an advisor but we finally did, then it abruptly disconnected us after about three minutes! She messaged me that she reported it as a technical issue. Omg. It was while waiting for an answer to a burning question too!
I've noticed I've gotten cold readings via chat.With advisors who had given me voice readings that came to pass before.Maybe they have a hard time connecting without a voice, and they just make stuff up or copy and paste an answer.