Taken DIRECTLY from Keen's site - if you scroll all the way to the bottom of the page, you will see a little tag called 'give advice; - click on it, & read through it - tells all the 'tools' these readers have - here is one page: And it says right on there they have FORUMS, and some 'customer's reporting features' - so they can keep track of customers and pretty sure that means taking notes, because it says something of knowing your customers preferences & behaviors. I.E. NOTE TAKING.
Build Your Reputation With Ratings and Feedback
Consumers often rely on ratings, reviews and comments from others when making decisions to purchase a product or service online. Reviews of your service on KEEN say a lot about your level of experience and customer satisfaction, and may be the most important information for new customers.
Keep Customers Delighted
Building lasting relationships with customers is critical for business success. KEEN's My Customers feature gives you access to lots of information about your customers so you can easily create and manage customer lists to provide value-added services such as free minutes, newsletters and updates.
Analyze Results
As you observe and monitor your results using KEEN's reporting features, you'll be able to gain greater insight into your customers' preferences and behaviors so you can make informed decisions about marketing and providing your services.
Connect With Your Community
There are many other psychic advisors like you who are using KEEN to grow their business. In addition to customer support, we maintain online forums for you to connect, share and learn from others like you and to offer feedback on how we can serve you better.