Oh wow, just wow. Am I the only one that didn't know readers Google (new) clients?? just googled my username on Keen and voila, all my feedback is right there from 3 years back. I just had a call recently where I was blown away by some totally random info she pulled up (including names, towns, even my dog's name), but now I'm seeing that that "random info" was right there in some of my prior feedbacks.
Maybe I'm behind, but I've only learned of this by reading previous threads on this forum. Wondering if this is common practice by most readers? Not sure what to think of this.