Metaphysical, Spiritual and Psychic Discussions > Keen.com

call screening on keen

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Starrlite:
I asked keen for a refund.  I added money to speak to one of two people, and I refuse to call someone who hasn't been good for me in the past.  This has happened with a few advisors but atleast the others had the consideration to email me that they are not taking new customers.  I don't like the fact that they get to choose like that.

rainydaze:
didn't know keen gave refunds. hope you get it and good for you for not sucked in to calling someone else!

Starrlite:
Just got the refund back to my card.  I'm glad they didn't give me a hard time.

Zee:
I believe it's totally wrong for the advisors to know how many minutes we have to speak to them.  Of course they can deduce how much we will be spending.  Many times I only have one question so my account is hardly over $20 tops.  The way the system is set up, only the money hungry advisors will take calls from those who placed a lot of money in their account.  This is such rubbish to me.  I understand some readers don't have to take a call, but what reasons are there why they shouldn't? Isn't it a business?

Thanks for such good information 'WaitingonFaith,' the 'new caller' label is kinda vague.  I might be a new caller for the reader as in never selecting them, but I'm not a new caller for Keen as a whole.  I've had two readers block me. One emailed and said she wasn't taking new callers. I took this to mean (new) to her because I've been with Keen since 2009.

Oh and Fairie Moon Child has had no negative feedback in the last 90 days.  I've noticed that Keen has revamped their rating system to favor the reader now instead of helping the caller.  The way it is set up now, if the advisors are fake and had a lot of negative calls in the beginning of the year, it would fall off over a period of time.

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