Even tho None of the predictions came to pass for Almost All Etsy readers (And I've tried A TON), the positive is that it is cheaper than phone lines. - I could never dream of being those Who Can Afford to Spend Loads on phone lines for hours/days (I'd been there, done that, Way Too Damaging). But with Etsy, being hounded for submitting Negative reviews is unethical, so you tend not to do it. Also, a few times I caught copy and paste jobs with others I know who had the same readings, CS didn't do anything about removing them.