Scarlett - She reached out to you without going through Keen? Wow....not good.
It was via the keen email but she hounded me, cursing that she would see her reading was right about my poi being an asshole etc. She then used my username and called me out in her bio, making up her own version of our exchange. All I did was end the chat early because she was way off and left 1 star lol. She went nuts. I complained to keen they warned her, was banned a day at first, she did it again and they banned her a week but I guess keen are happy to let her loose again.
It was full on online harassment the only reason keen dealt with her was because I quoted data protection breach as in she used my identifying username in her bio. She just went off like a rocket.
Btw she was wrong about my poi, we’ve been in union for over a year now. He returned about 1 month after her reading.