Really, that was considered hurtful and harsh?
Fact: She got something wrong.
I guess when readers are wrong they never expect to hear it or when they do, they deny and say it's the caller's fault. I just don't get that.
Do they all really expect to be right 100% of the time?? Readers are more unrealistic than the caller.
edited to add: I have different user names for just about every forum I'm on.