I agree with Josh. I called them twice in one day to get money refunded and they did refund me both times. The third person I tried was Logan. I was satisfied with that. You should definitely call and get your money back. Those readers are definitely expensive, most way overpriced.
This. Especially when they're so deadset on being immature penises about it. I once accidentally put through like 400 dollars into the account. You know when you're in check-out, and you want to get some more information, on the "next page" before paying? Yeah, I thought there would be another chance for that, and I hit the button, and I was like, "Welp." So I got my money back. They worked well with me. And especially in their case, complaining about the advisor, and their immature penis-y tendency; that should be more than enough for the support team to say, "That is NOT okay" and give your money back. Good luck!