So this just happened to me....I was in queue to talk to Angelic Visions. I was number 1 last night and then she was on a call for 1.5 hours and her "busy", went to "away". Eventually my timeline for waiting ran out. When I signed up to speak with her, I had bought 7 minutes worth of time. In the mean time, prior to speaking to her, she gave me 3 free minutes. Today, I was watching to see when she was online and noticed that my free minutes were gone and I was blocked. I had had ZERO interactions with this woman. It's almost as if the free minutes she gives can be used on anyone and she is afraid you will use them on someone else. It's ridiculous! Since reading this post, I did call Keen to inquire and referenced reading reviews about her online and that this is her character. The woman apologized a lot and gave me $5 lol she said they can block for any reason and she too wished that they knew why but there's no policy for why they do or for Keen to ask why either. She seems to be an unstable person with a temperamental personality!