Not one has gotten the outcome of either situation correct, but they were all very nice and pleasant to talk to while they were telling me everything I wanted to hear.
Some are nice but some are rude, condescending, all around very unpleasant to deal with. Even the nice ones could be very frustrating to talk to for various reasons. More often than not I have gotten off the phone feeling very annoyed, if not upset. I certainly can't say that they all told me what I wanted to hear...nevertheless they still end up being mostly wrong anyway.
I just can't fathom anyone calling for entertainment unless they are playing "test the psychic"...prank callers, teenagers, disbelievers. Most people are hoping to get actual answers, not just a feel-good placebo.
In a very indirect way, it is entertainment because if someone gives you a negative answer, what do you do? You call more psychics until you get positive answers. No one stops calling and is satisfied with negative outcomes that actually ARE happening, versus the fairy tale outcomes where nothing to increase the likelihood of their accuracy is present. If you haven't heard from the person in months and a psychic tells you that they won't come back, the most logical thing to do would be to listen to that psychic because that is already what appears to be happening and is indeed accurate, but we all know that no one on here does that. (including myself)
It's not so much entertainment in the sense that you call for fun and don't take what they say to heart, but more that you indirectly call in the hopes of hearing something that will calm you down and make you feel good.
Back in the day I do remember going to a few in person psychics that I passed on the street for actual fun. This was before the crazy hotline binges started. That's probably more common with local psychics though, people see the shops, become curious, and go without any high expectations. I'd say the psychic hotlines are more so people going through very troubling times and seeking hope and answers.