My best friends mom worked on Keen for awhile (quit last year, she was sick of the site pushing her to raise her rates, all the glitches and other general bs) and she said dalphina is terrified of getting one starred so she won't take new clients often, it is rumored those same accounts rating her are her calling herself for good reviews because she got called out by another reader for bragging about being so busy but she is never on and she has multiple client accounts where she bashes other readers. She also harasses and bullies other readers nonstop and is best buddies with Love Expert Sara, they share client info.
She told me all of this recently when I complained about readers who gab incessently and talk about themselves during calls, wasting my money and I mentioned her as one who did this. I spent 20 minutes on the phone with her and barely got an answer to one question, she would start giving me good info then veer way off topic. I ended up just hanging up on her because it would not stop. She also sent me a rude email after because she thought I was going to leave bad feedback, threatening to get Keen to disable my account if I did. I don't ever leave bad feedback, I just make a note to never call again. I did report the email to Keen and they refunded the entire call so that was nice.