That does mean blocked :/ Maybe you can e-mail her? I'm not sure, I got an e-mail from advisor I had read with in the past that she sent to all of her clients that said this. So maybe it's a Keen thing?
"Hi everyone, apparently some customers have been finding they are blocked when they are not blocked my end. I can assure you that I have not blocked you so please don't give up on me, it is some sort of system problem."