They had their chance to remedy the situation since you emailed them. Now when they get bad feedback, they want to be concerned? Proves me theory that most clients just forget about the reading and move along..a lot of psychics count on this fact. I wish more clients left bad feedback when the psychic was wrong.
Every reader who I have given bad feedback to and has had the gumption to send me an email, has always sent a nastygram. No one really took responsibility for being wrong. It was always some excuse about "nothing is set in stone" , timing wasn't right, or I'm just being an ungrateful client. A lot of them say that they will tell you the truth and a lot of clients don't want to hear it...but it also works both ways. A lot of them are not at all open to honest feedback when they are wrong.