Alright guys I got an email back from Sapphire, so here is the deal . She states that it all depends on how intense and drained she feels taking calls on her call back, if it's hard for her then she can't go through her line up fast. If you are wanting a reading and are on a time restraint then she does take appointments. I have read with her before so it might be easier for her to take me in faster since i'm a client of hers already. If you are a new client, I suggest request an appointment and I'm the subject line have the header saying *new caller*.