I missed my appointment i didnt know she was GMT so i wrote down as my time zone and now she wont answer me. Today has been horrible day.
in this case I would contact her just one time, and then another a few days/week or so later. If she still does not reply, I'd make a claim with the bank to get your money back. She's very ethical, but I find that practice a little unethical, if she just keeps the money for a missed appointment like that, especially after confusion was the playing factor. <3
Hm but I think in her terms and conditions, already mentioned...
PLEASE double check your time zone conversions ( I am based in England, we have daylight saving so I am either on GMT or BST), your internet signal and that you have given your correct current Skype id.
Missed bookings WILL be charged for, unless 24 hours prior notice is given. A booking is classed as "missed" 10 minutes after booked start time, because there will no longer be time to carry out your reading.